Thank you for shopping with Satiinox. We are committed to providing premium-quality varsity, leather, satin, and letterman jackets inspired by the world’s most popular sports leagues. Our products are proudly manufactured in Pakistan and shipped to customers worldwide.

By placing an order through our website, you agree to the terms and policies outlined below.

Product Information

Every jacket is manufactured with great attention to detail using premium materials and quality craftsmanship. While we strive to display product colors and designs as accurately as possible, slight variations may occur due to screen settings, lighting, and the handmade nature of some products.

Custom-made or personalized jackets are produced according to the specifications provided by the customer and cannot be modified once production has started.

Order Processing

  • Orders are processed after successful payment confirmation.
  • Standard production time is generally 5–10 business days.
  • Customized or personalized orders may require additional production time.
  • During peak seasons, holidays, or promotional events, processing times may be longer.

Worldwide Shipping

Satiinox proudly manufactures all products in Pakistan and ships worldwide.

Estimated delivery times:

  • North America: 7–15 business days
  • Europe: 7–15 business days
  • United Kingdom: 7–12 business days
  • Australia & New Zealand: 8–18 business days
  • Middle East: 5–10 business days
  • Other countries: Delivery times vary depending on destination.

Delivery estimates are provided for guidance only and are not guaranteed.

Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country’s customs authorities.

Order Changes & Cancellation

Orders may be cancelled or modified only before production begins.

Once manufacturing has started, cancellations or changes may no longer be possible.

Custom or personalized jackets cannot be cancelled after production has commenced.

Returns

We want every customer to be satisfied with their purchase.

You may request a return if:

  • You received the wrong item.
  • The product arrives damaged.
  • The product has a verified manufacturing defect.

To request a return:

  • Contact us within 14 days of receiving your order.
  • Provide your order number.
  • Include clear photographs showing the issue.
  • Return authorization must be approved before sending any item back.

Products returned without prior approval may not be accepted.

Returned items must be:

  • Unused
  • Unworn
  • In their original condition
  • Returned with original packaging and tags (where applicable)

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Custom-made jackets
  • Personalized jackets
  • Jackets with custom embroidery, names, logos, or patches
  • Clearance or final-sale items

Refund Policy

Once the returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider or financial institution.

Original shipping charges are generally non-refundable unless the return is due to our error.

Exchanges

We will gladly replace items if:

  • The wrong product was shipped.
  • The item has a manufacturing defect.
  • The product was damaged during shipping.

Exchange requests must be submitted within 14 days of delivery.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Satiinox is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete addresses.

Customs & Import Duties

International orders may be subject to customs inspections, import duties, VAT, or local taxes.

These charges are determined by your country’s customs authorities and are the sole responsibility of the customer.

Satiinox has no control over these fees.

Shipping Delays

While we work with trusted shipping partners, delivery delays may occur due to:

  • Customs clearance
  • Weather conditions
  • Airline or courier delays
  • Public holidays
  • Unexpected global events

We appreciate your patience if such delays occur.

Quality Guarantee

Every jacket is carefully inspected before dispatch to ensure it meets our quality standards. If you experience a genuine manufacturing issue, our customer support team will work with you to provide an appropriate solution.

Contact Us

If you have any questions regarding your order, shipping, returns, or refunds, please contact our customer support team through the contact information provided on our website.

We are committed to providing excellent customer service and will respond as quickly as possible.

Satiinox

Premium Sports Jackets • Manufactured in Pakistan • Shipped Worldwide

Wear Your Team. Own the Legacy.